Our Shipping Policy was last updated on 6/2024
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. Delivery delays can occasionally occur.
Shipping rates & delivery estimates
- Shipping charges for Your Orders will be calculated and displayed at checkout.
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Shipping method: USPS
Shipment cost depends on items being purchased, weight, size of box and region being shipped to.
Estimated delivery time: 2-3 business days
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Shipping method: FedEx
Shipment cost depends on items being purchased, weight, size of box and region being shipped to.
Estimated delivery time: 2-5 business days
Shipment to P.O. boxes or APO/FPO addresses
- We do ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment to International addresses
- We do ship to addresses Outside of the U.S.. From our checkout enter your shipping destination to view shipping options and rates.
Shipment confirmation & Order tracking
- You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
- We are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
- We are not liable for any products damaged or lost during shipping. If You received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By visiting this page on our website: https://synergystone.com/contact-us
- By sending us an email: support@synergystone.com